GUEST TERMS & CONDITIONS
Reservations for accommodation by guests (the Guest) are accepted by JJs Management Ltd (the Company/Owner & Agent).
CORONAVIRUS NOTICE: For future bookings we will offer a full refund or postponement if government regulations prevent the holiday from proceeding due to Coronavirus restrictions. We will keep the evolving situation under close review.
The Agreement: The rental agreement is between the Guest and the Owner. The contract is deemed to have been made once the Guest has paid and the Agent has dispatched a confirmation of booking, on behalf of the Owner. The Guest must be over 21 years of age at the time of booking.
Booking: The Guest who makes the booking is deemed to have agreed to these Terms and Conditions will be responsible for all persons included in the booking and should ensure that they are all aware of these Terms & Conditions.
The Terms & Conditions is accepted by all booking partners. Booking.com, AirbnB, Tripadvisor, VRBO, Hoseasons, Cottages.com & Direct Bookings. The company reserves the right to decline any bookings or refuse to hand over a key to any person who has not complied with these Terms & Conditions. By
Payment: Payment should be at the time of booking. JJs always offer free cancellation 24hrs before. However we have the rights to keep the booking fee if No show or cancelled within the 24hr period.
Cleaning: The Guest is responsible for leaving the accommodation in good order and in a clean condition; otherwise a cleaning charge will be levied.of £100 Plus VAT Please note that the convention for JJs Management Ltd is that Guests are expected to leave the property in a similar state to which they find it (reasonable cleaning excepted). Please abide by this convention so we can continue to provide good value for Guests.
Number of People using Holiday Accommodation: The Owner permits the Guest and members of the Guest's party (but no one else) to occupy the property for holiday purposes only. The Guest must declare the correct number of additional Guests during booking and, if this changes, must inform the Agent before the rental commences of any change. No more than the maximum number of persons stated on the website may occupy a property unless by prior written agreement with the Company. Extra charges may be applicable if the number of Guests differs from the number on the booking.
Arrival/Departure: The properties (unless otherwise stated in the property details) are available for occupation from 3pm on the first day of the holiday and must be vacated by 11am on the last day.
Cancellation or Changes by the Guest: Once the Lodge is booked the Guest has entered into a legally binding contract. If the Guest cancels, for whatever reason (including medical and weather related) then no refund of the deposit will be due, and within 7 Days of the holiday no refund of the full balance is due. Cancellations can be actioned by calling emailing firstname.lastname@example.org. In the event that the property is re-let, for the cancelled period, the Agent may at their discretion refund the amount paid subject to an admin fee and any other costs. In the event the cancelled period is re-let for a lesser amount the lesser amount will be refunded. The above cancellation policy is via all channel partners.
It is recommended and expected that the Guest will have or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay.
Pets: The Guest may only bring such pets as are booked in by the Guest at the time of booking. A charge will be made per pet. Not all properties accept pets; if property details on the website stipulate no pets then this is binding within these Terms & Conditions. Pets must be well-behaved and should not be left unattended in the property. They are not permitted in the bedrooms or on any furniture in the property. If damage or extra cleaning is caused by pets the Guest may be billed for that charge. 'No Pets' in a description may not guarantee that pets have never occupied the property. No garden is guaranteed as secure for dogs even if described as private or enclosed.
Hot Tub: Use the Hot Tub within the terms and conditions which you agree whilst booking. Failure to use the Hot Tub within the Terms will result in £130 ex VAT charge to Clean/ Sanitize and refill the Hot Tub at 1450 litres of water.
Rules are No Makeup, No Fake Tan or tanning Lotions, No Smoking, No Alcohol Spillage including Glass smashed or foreign objects, No Bath Bombs or any other substance that may contaminate the water including body fluids.
The Hot Tub is checked daily to ensure the correct PH, Bromine & Alkalinity levels are within safe limits. We DO NOT use Chlorine for Hot Tubs. JJs Management Ltd use Spa Frog Units. Each unit has Bromine & Conditioner. This works better at higher temperatures than chlorine and keeps the Hot Tub constantly clean.
The Guide from Spa Frog will be within these limits. Water Balance pH: 7.2 – 7.8 Total Alkalinity: 80 - 120 ppm Hardness: 150 - 250 ppm Total Dissolved Solids: <1500 Cyanuric Acid: 0 - 50 ppm.
Spa-pool systems are a recognised source of diseases caused by infectious agents including the organism that causes legionnaires’ disease, primarily Legionella pneumophila. There have been a number of outbreaks linked to spa pools in leisure centres, hotels, holiday homes, on cruise ships and on display.
A spa pool is a self-contained body of warm, agitated water designed for sitting or lying in and not for swimming or total body immersion. Spa pools contain water heated usually between 30–40 °C, which is filtered and chemically disinfected. They have air-jet circulation with or without air-induction bubbles and can be sited indoors or outdoors. Such systems have the ability to produce aerosols by means of air jets or similar devices. The Hot Tub is usually drained, cleaned or refilled after a number of bathers or a maximum period of time rather than after each bather. JJs Management Ltd cannot be held responsible for any liability due to the Hot Tub. Every reasonable safety precaution is taken before your stay and your Hot tub is checked during your stay daily. We record all records and keep them for a maximum of 1 month.
JJs Management Ltd also checks weekly for the following conditions. Shigella, Pseudomonas, E-Coli, Salmonella Coliform & non Coliform. We CANNOT be held responsible for any claims against us for these conditions. JJs Management ltd follows the regulations HSG282 .
The Guest Agrees that using the Hot Tub is at their own risk and must follow the guidance on check in that is advised.
Damage, Loss, Theft: We use Charge Automation deposit scheme to use our lodge. Charge Automation protects the Agent as well as the Guest by securing your imprint of your card into a secure independent platform. Guests agree to inform Owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. Guests should not remove any item from the property. The Owner may ask for reasonable replacement costs. In the instance of damage the Company reserves the right to reimburse the Owner automatically via the payment method provided at booking.
Nuisance: Guests should not cause nuisance or annoyance to occupants of any nearby property.
If, in the opinion of the Agent/Owner, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the Agent/Owner as discharged and the Agent/Owner may repossess the property immediately. The Guest will remain liable for the whole cost of rental and no refund shall be due. A callout fee of £50 + Vat if our responders are called out to the lodge after 11pm for nuisance noise.
Drugs/Alcohol: Only prescribed medicines will be allowed at Allerthorpe Country Park. Any drugs found on our premises will be dealt with robustly. Alcohol abuse will not be tolerated. We have the rights to terminate your stay with immediate effect and keep your security deposit.
Access: Guests must allow reasonable access to the property by the Agent/Owner for maintenance given reasonable notice.
Wildlife: JJs lodge is situated in a beautiful rural area. Please therefore expect to meet some wildlife, including the odd spider, mouse, bird, fly, bee, wasp or other creature, which may make their way into a property unbeknownst to the Owner. Spiders in particular are not considered to be a pest and consume up to 2000 other insects per year. If this is likely to be a problem, it would be best not to book. (If any of these creatures are encountered, do not panic, but contact the Owner in a calm and reasonable way - but only if the creatures become a serious menace. Otherwise, just open a window or a door and let them out, as this is usually what they prefer.) Owners reserve the right to take no action if they do not consider the existence of the wild life to be a serious threat to health.
Complaints Procedure: If a Guest has a complaint it should be submitted to the Owner or their housekeeper (who is responsible for the management and maintenance of the property) at the earliest opportunity. If the owner does not resolve the complaint it may be forwarded to The Agent who will attempt to resolve it . No complaints can be accepted unless notified immediately and during the rental period as Owners should be given an opportunity to make good the reason for the complaint.
If a complaint cannot be resolved and Guest wishes to take the matter to Court this should be done at the Court nearest to the Owners address. Any assistance provided by JJs Management Ltd in resolving a complaint in relation to your booking is provided on a goodwill basis and as an Agent.
Property descriptions and all details both written and verbal are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such their accuracy cannot be guaranteed. Property details may vary over time from photographs and descriptions on the websites.
Liability: The Agent/Owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather.
No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the Guest or any member of the party during their occupancy.
The maximum liability accepted by the Agent/Owner will be the total cost of the holiday as paid by the Guest to the Agent. No other expenses such as travelling costs or alternative accommodation will be accepted.
Cancellation by Owners: The Agent/Owner reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable (eg through fire, flood, etc) for any reason whatsoever, subject to a full refund of all monies paid (but no further liability). Neither the Agent nor the Owner shall be under any other liability if such cancellation occurs. Note: in the unlikely event of a cancellation the Agent will make every possible effort to secure alternative accommodation if required.
No Smoking: JJs Management Ltd has a No Smoking policy within our properties. £50 penalty plus VAT if this is breached.
Force Majeure: The Agent or Owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside our control including act of god. Extreme weather hot or cold and power cuts via the national grid we cannot accept liability.
Waiver: The failure of the Owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.
Miscellaneous: The Guest agrees that the contract with the Owner is made at the Owner's premises and that any proceedings between the parties shall be conducted in the County Court nearest to the Owner.
JJs lodge is a trading name of JJs Management Ltd and encompasses the following websites: www.simplyjjs.com www.jjslodge.com www.beerbandits.co.uk www.hognbeer.co.uk .These booking conditions supersede all previous issues.